Terms & Conditions

GPS service terms

What GPS tracking provides

TrackLive GPS, operated by Globaltech Business Solution, supplies GPS tracking devices with tracking software and SIM connectivity. The service helps you monitor vehicle location and movement. Available tracking information may help locate a missing or stolen vehicle and assist the owner and law enforcement.

GPS tracking is not vehicle insurance, a theft-prevention guarantee or a guarantee of recovery. Installing a GPS device does not eliminate the possibility of theft.

Technical limitations

Tracking depends on GPS satellite reception, mobile network coverage, SIM connectivity, vehicle power or the device battery, device hardware, software and server availability, and environmental conditions.

Temporary interruptions, delayed updates, inaccurate locations and technical malfunctions can occur. Hardware defects, installation faults and service faults can also affect tracking; a problem is not automatically attributed to the network or customer.

Some faults can be investigated and resolved remotely. Others require physical inspection or technician assistance.

Customer responsibilities

• Periodically check that the device is reporting correctly in your tracking application.
• Promptly report missing updates, unusual locations or other unexpected behaviour.
• Keep your registered contact information up to date.
• Avoid tampering with or disconnecting the device. Contact support if vehicle maintenance requires it to be disconnected.
• Maintain an active tracking subscription where required.
• Promptly notify both TrackLive GPS and the police if your vehicle is stolen.

Prompt reporting helps us investigate and reduce periods of interrupted tracking. A delayed report or missed application check does not automatically cancel your warranty, remove your statutory rights or release us from our responsibilities.

If a vehicle is stolen

Contact the police immediately and notify our support team. Share the vehicle details and any available tracking information with the investigating officers. Do not wait for a technician visit before reporting theft. Tracking information may assist an investigation, but recovery cannot be guaranteed.

Complaints & technician assistance

Report a tracking fault with your registered mobile number, vehicle number or customer ID, a description of the issue and when you noticed it. Screenshots may help our team investigate.

Remote troubleshooting may be attempted first. Where physical inspection is necessary:

This is an assistance-arrangement objective, not a guarantee that every issue will be resolved within seven days. On-site availability is confirmed individually; we do not promise nationwide technician coverage. This objective does not replace complaint-handling obligations or remedies under applicable law.

Customer care: +91 96434 44455
Email: support@tracklivegps.com
WhatsApp: 7011146466

Warranty & Service Policy

One-year product replacement warranty

All TrackLive GPS devices include a one-year product replacement warranty from the date of purchase. Manufacturing defects under normal usage qualify for device replacement, subject to inspection and verification. Eligible defective devices are replaced without charging for the replacement hardware.

Existing warranty exclusions

The product warranty excludes accidental or physical damage, water or liquid damage, manual tampering, and unauthorized opening or modification, subject to applicable law. It does not provide free replacement for every form of damage.

Contact our support team for verification and replacement assistance. The product warranty is additional to applicable statutory rights; replacement is not stated to be your only legal remedy.

Technician visits, travel & reinstallation

Free replacement of eligible defective hardware does not automatically mean that every technician visit, travel expense or reinstallation is free. Charges may apply depending on location and circumstances, only where consistent with your purchase commitments and applicable law.

Before any chargeable visit, our team will explain the proposed work and applicable charges and seek your agreement. No fixed visit charge or new automatic fee is imposed by this page.

If a fault arises from our own deficient installation or service, we will assess our obligations under the purchase commitment and applicable law before proposing charges, rather than automatically charging you.

TL Plus installation

Installation is included in the price where our technician service is available. Installation availability depends on your location and will be confirmed by our team after your order is placed. If installation service is unavailable at your location, our team will contact you to discuss the available options before dispatch.

TL OBD and TL Magnetic are plug-and-play products and do not require professional installation.

Orders, delivery & cancellations

Our three listed devices include the GPS device, SIM card and one-year tracking software subscription. Listed prices include GST. Delivery is free across India.

Dispatch is within 2–3 working days after payment confirmation, excluding Sundays and public holidays. Delivery time depends on the destination.

Returns are accepted for defective or incorrectly supplied products, subject to verification and applicable consumer protection requirements. Change-of-mind returns are not accepted, subject to applicable law. Customers may request cancellation before dispatch. Post-dispatch requests are reviewed under the approved return policy and applicable consumer protection requirements.

These statements do not limit any return, refund or other remedy required by law.

Your rights & our responsibilities

The limitations described here explain how GPS tracking operates. They do not exclude or restrict any liability or customer remedy that cannot lawfully be excluded, including applicable obligations concerning negligence, defective products or deficient services.

Nothing on this page prevents you from raising a complaint or seeking remedies through the appropriate consumer authorities or courts. It does not retrospectively reduce an existing purchase commitment or impose new charges on an earlier order.

How we collect, use, share, protect and retain personal and vehicle-location data is explained separately in our Privacy Policy.

Need help?

TrackLive GPS · Globaltech Business Solution
+91 96434 44455 · support@tracklivegps.com
View GPS devices · Customer support